A certified application designer will visit with you and your personnel to identify key processes that incorporate paper and repetitive manual entry of data to pinpoint opportunities for a process automation database system.

A discovery session often yields multiple areas where improved use of technology can maximize efficiency while achieving the required ROI.

Business automation database projects come in several varieties and cover a vast array of features. Typically, business automation incorporates a custom database to increase productivity and customer communication. For example:

• Employee portals - use databases to communicate sales data, product information, customer updates and marketing information to employees without having to bring them to your office. Employee portals enable remote employees to work from anywhere and stay connected with the home office.

• Customer portals - allow your customers to contact you and your sales and support staff via the internet anytime from anywhere. Repeat customers can make re-orders in just a few clicks. Remote customers can download reports direct from your office without the worry of e-mail box limits and SPAM filters. Customer portals use database and internet technologies to connect you and your customers with flexibility and data rich features.

• Quality management - tracking quality through a system of checks and balances is a great opportunity for using a database management system. Whether you are tracking customer data, product data, employee data or sales data, quality tracking systems can help you identify gaps and improvement opportunities.